Gilles Tran wrote:

> Well, that's just abnormal. Word versions post Word 97 are stable. They may 
> crash once in a blue moon, but certainly not on a regular basis unless 
> there's a very specific reason, which should be described in the KB and a 
> few thousands dedicated forums. If the problem is so widespread, it should 
> have been solved by your IT people by now. The last time I've seen stuff 
> like this, it turned out that the IT department hadn't bothered to patch 
> Office so the users were suffering from bugs fixed by MS years ago.

I've mentioned the problem that certain customer-supplied document 
templates seem to massively increase the frequency of crashes. 
(Presumably these templates are just corrupted internally.) Other than 
that, the users generally avoid certain features because they either 
don't work properly or make Word unstable. By this method of feature 
avoidance, we manage to keep crashes to a reasonably small number.

I guess I would install some newer SRs and see if it makes any 
difference at all. But I don't hold out much hope. From what I've seen, 
these seem to fix specific issues like "if you press X and then press Y, 
it does something strange", rather than general issues like "numbered 
lists never work correctly".

-- 
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